Shipping & Returns Policy
Returns and Warranties
Returns Policy
Due to the custom nature of air movement solutions, our products are made to order and are non-returnable and non-refundable.
If you have questions, please Contact Us with your order number and details about the product. We will address your questions and do our best to ensure your satisfaction.
Shipping and Handling Charges
Shipping and handling charges are non-refundable.
Limitations of Liability
In no event shall Indventech or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Warranty Limitations
Except as specifically set forth herein Indventech makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.
Prices and quotes are subject to change without notice. Indventech is not responsible for typographical errors.
Shipping Policy
Shipping Charges
Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day).
All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS. Items that are too large or too heavy will be sent by truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.
Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer’s carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to the carrier. In the event of LTL damages we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government.
Collect Shipments – We will gladly ship via your specified carrier however; we will not ship with certain carriers due to poor experience.
Lead Time
Lead time varies with each product, season, and holiday schedule, and must be confirmed at the time of order.
Transit Time
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Transit times are as follows:
- UPS Ground: 3 – 8 Business Days
- UPS Second Day: 2 Business Days
- UPS Next Day Air: 1 Business Day
- Truck: 3-8 Business Days